Privacy Policy

This Privacy Policy explains how Normality Technologies PTY LTD collects, holds, uses and discloses personal information through www.dooond.com.au and related services offered under the Dooond brand.

Under Australian privacy law, personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.

Personal information may include information collected online, including certain identifiers, account details, usage information and data collected through cookies or similar technologies where a person is reasonably identifiable.

This Privacy Policy applies to individuals who visit our website, create an account, purchase a subscription, contact us, submit information through the Platform, or otherwise interact with Dooond.

Depending on how you use the Platform, we may collect:

• your name, username or display name;
• your email address, phone number and other contact details;
• account login details and authentication information;
• billing information, subscription records and transaction history;
• profile details, preferences and settings;
• communications, enquiries, support requests and feedback;
• device and browser information;
• IP address, log data, usage data and activity data;
• cookies and similar technology data; and
• any other information you choose to provide to us.

We will only collect personal information that is reasonably necessary for our functions or activities, or otherwise as permitted by law.

We do not intend to collect sensitive information unless it is reasonably necessary and permitted by law. Australian privacy guidance states that organisations should generally seek express consent before handling sensitive information because of the greater privacy impact.

We may collect personal information when you:

• visit or use the website;
• create or update an account;
• purchase, renew or cancel a subscription;
• submit forms, upload content or complete profile fields;
• communicate with us by email, contact form or support channels;
• participate in surveys, promotions or feedback requests; or
• interact with cookies, analytics tools or similar technologies on the website.

Where reasonable and practicable, we collect personal information directly from you.

We may collect, hold, use and disclose personal information to:

• provide, operate and maintain the Platform;
• create and manage your account;
• process payments, renewals and subscription administration;
• authenticate users and maintain security;
• respond to enquiries and provide support;
• send service notices, account communications and operational updates;
• personalise features, settings and user experience;
• analyse website and platform usage;
• improve the Platform and develop new features;
• detect, investigate and prevent fraud, misuse or security incidents;
• comply with legal obligations; and
• send marketing communications where permitted by law or with your consent.

Australian privacy law generally allows organisations to use or disclose personal information for the primary purpose for which it was collected, and may require consent for certain secondary uses or disclosures.

Where we rely on consent, we aim to ensure that consent is voluntary, informed, current, specific and given by a person with capacity to understand what they are consenting to. The OAIC describes valid consent using these elements.

If you are aged 16 or 17, you represent that you have the capacity to understand and consent to the handling of your personal information in connection with your use of the Platform, or that your parent or guardian has authorised your use where required.

You may withdraw consent at any time where consent is the basis for processing, although this may affect your ability to use some features.

We do not knowingly collect personal information from children under 16 through the Platform. If we become aware that we have collected personal information from a child under 16 without appropriate authorisation, we will take reasonable steps to delete that information.

Australia is developing a Children's Online Privacy Code that is intended to strengthen protections for children's personal information online.

We use cookies and similar technologies such as analytics tags, pixels and local storage to operate the website, remember preferences, understand usage and improve performance.

Australia does not currently have a standalone cookie law, but the Privacy Act may apply where cookies or similar technologies collect personal information.

More detail is set out in our Cookie Policy.

We may send you service-related communications that are necessary for your account or subscription, such as verification messages, billing notices, renewal notices, support responses and security updates.

We may also send promotional or marketing communications where you have consented or where otherwise permitted by law. You can opt out of marketing communications at any time using the unsubscribe link or by contacting us.

We may disclose personal information to:

• payment processors and billing providers;
• website hosting, cloud infrastructure and software providers;
• analytics, communications, customer support and security providers;
• contractors, advisers and service providers who assist us in operating the Platform;
• regulators, courts, law enforcement bodies or government agencies where required or authorised by law; and
• a purchaser, successor or related entity in connection with a merger, acquisition, restructuring or sale of assets.

Where service providers handle personal information on our behalf, we seek to use appropriate contractual and operational safeguards.

Some of our service providers may store or process personal information outside Australia.

If we disclose personal information overseas, we will take reasonable steps to ensure the recipient handles the information in a manner consistent with applicable Australian privacy obligations.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include access controls, secure vendors, encryption where appropriate, role-based permissions, monitoring, backups and internal security processes.

No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Platform, manage subscriptions, comply with legal obligations, resolve disputes and enforce our agreements.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it unless we are required or authorised by law to retain it.

You may request access to personal information we hold about you and request correction of personal information that is inaccurate, incomplete, out of date, irrelevant or misleading, subject to any legal exceptions.

To make a request, please contact us using the details below.

If you believe we have breached applicable privacy laws, you may contact us to make a privacy complaint.

We will consider your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner.

We may update this Privacy Policy from time to time.

The latest version will be published on the website and will take effect from the date shown at the top of the policy.

If a change is material, we may also notify you through the Platform, by email, or by another appropriate method.

If you have any questions, requests or complaints about this Privacy Policy or our privacy practices, please contact: